Jackie Swanson 8/16/26 Jackie Swanson 8/16/26

Shelf Life | Vol. 57 - The Client Book: The Receipt Never Got the Full Story

Conversational commerce is turning the backstory behind a purchase into enterprise data. Vol. 57 on retail’s new client book and who gets to keep it.

Shelf Life 7/23/26 Shelf Life 7/23/26

Shelf Life | Vol. 56 — Preparing for My Netflix Documentary: Why AI Governance Is Now a Ship-Date Decision

Two under-the-radar AI fumbles became the story in one week, and why AI governance now belongs in every release, not the quarterly review.

Shelf Life 5/27/26 Shelf Life 5/27/26

When agents do the shopping

Shelf Life 4/1/26 Shelf Life 4/1/26

Agentic commerce just had its breakout quarter. Here's what's still cracking.

Shelf Life 12/17/25 Shelf Life 12/17/25

Retail's new control tower runs on AI — and not everyone gets clearance.

Shelf Life 11/26/25 Shelf Life 11/26/25

The first Thanksgiving where GenAI was on the table — and what it changed.

Shelf Life 11/19/25 Shelf Life 11/19/25

The reason your AI rollout is hallucinating isn't the model — it's the org around it.